Terms of Use
Last updated: January 2024
These terms govern your use of the base-atoll website and services. By accessing our website or using our services, you agree to be bound by these terms.
About Our Services
base-atoll provides consultancy services to assist individuals with benefits and pension applications. Our services include eligibility assessments, application preparation, and appeals support. We act in an advisory capacity and do not make decisions on benefit entitlements, which remain with the relevant government agencies.
Nature of Our Services
The information and assistance we provide constitutes general guidance based on our understanding of current regulations and procedures. Our services do not constitute legal advice, and we recommend seeking qualified legal counsel for matters requiring formal legal opinion.
No Guarantee of Outcomes
While we strive to maximise your chances of success, we cannot guarantee the outcome of any benefit or pension application. Decisions are made by government agencies based on their assessment of your eligibility against statutory criteria. Past success rates are not indicative of future results.
Your Responsibilities
When using our services, you agree to:
- Provide accurate and complete information about your circumstances
- Inform us promptly of any changes to your situation that may affect your application
- Review all documents we prepare before submission
- Respond to our requests for information within reasonable timeframes
- Pay agreed fees for services rendered
Accuracy of Information
You are responsible for ensuring that all information you provide to us is accurate and truthful. Providing false or misleading information to government agencies can result in serious consequences including prosecution, repayment demands, and disqualification from benefits.
Fees and Payment
Our fees are as stated on our website or as agreed in writing before commencing work. Fees are payable as specified in our service agreement. We reserve the right to pause or discontinue work if payments are not received as agreed.
Intellectual Property
All content on this website, including text, graphics, logos, and design elements, is the property of base-atoll or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
Website Use
You may use our website for lawful purposes only. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any part of the website
- Interfere with or disrupt the website or servers
- Transmit any malicious code or harmful content
- Collect information about other users without consent
Limitation of Liability
To the fullest extent permitted by law, base-atoll shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability for any claim arising from our services shall not exceed the fees you paid for those services.
Indemnification
You agree to indemnify and hold harmless base-atoll and its employees from any claims, damages, or expenses arising from your breach of these terms or your use of our services.
Termination
Either party may terminate our service agreement with written notice. Upon termination, you remain liable for fees for work already completed. We will provide you with copies of any documents prepared on your behalf.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We may update these terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the modified terms.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Contact
For questions about these terms, contact us at [email protected] or write to: 47 Chancery Lane, London WC2A 1PL.