About base-atoll
A dedicated team helping London residents navigate the complexities of benefits and pension systems since 2016.
The idea for base-atoll emerged from a simple observation: too many people struggle alone with benefit applications that could significantly improve their quality of life. Complicated forms, strict deadlines, and constantly evolving regulations create barriers that disproportionately affect those who need support the most.
Our founding members spent over fifteen years working within government benefit programmes before establishing this consultancy. That insider perspective informs everything we do, from understanding how applications are assessed to knowing which supporting documentation makes the strongest case.
Based in central London, we serve clients across all thirty-two boroughs. Our consultants travel to meet clients at home when mobility is a concern, and we offer video consultations for those who prefer remote assistance. We believe access to proper benefit guidance should not depend on your ability to visit an office.
Unlike large legal firms that handle benefits work as a sideline, we focus exclusively on this area. Our specialists understand the nuances of each programme, from the technicalities of PIP assessments to the specific evidence requirements for Attendance Allowance claims.
Our Values
Principles that guide our work with every client
Accessibility
We structure our services to accommodate different needs, budgets, and circumstances. Everyone deserves professional assistance regardless of their starting point.
Thoroughness
We examine every angle of your situation, often identifying entitlements that clients were unaware existed. A comprehensive assessment costs no more than a superficial one.
Transparency
Our fees are clearly stated upfront. We explain realistic outcomes before any work begins, so you understand both the potential benefits and the likelihood of success.
Our Team
Experienced professionals dedicated to your case
Richard Holloway
Senior Benefits Consultant
Sarah Mitchell
Pension Specialist
Michael Okonkwo
Appeals Coordinator
How We Work
Every engagement begins with a thorough assessment of your circumstances. We review your current income, living situation, health conditions, and caring responsibilities to build a complete picture.
From there, we identify applicable programmes and prioritise applications based on potential impact and likelihood of success. Throughout the process, we keep you informed of progress and next steps.
Ready to Discuss Your Situation?
Our initial consultations help you understand your options without obligation.
Get in TouchServices described on this page are advisory in nature. base-atoll provides consultancy support for benefit and pension applications but does not guarantee specific outcomes. Government agencies make final eligibility determinations based on their assessment criteria. Results vary according to individual circumstances and the information provided during applications.