Privacy Policy
Last updated: January 2024
base-atoll is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our services or visit our website.
Information We Collect
We may collect and process the following types of personal data:
- Identity information including your name and title
- Contact details such as email address and postal address
- Financial information relevant to benefit and pension applications
- Health-related information where necessary for disability benefit claims
- Employment history and income details
- Technical data including IP address and browser information when you visit our website
How We Use Your Information
We use personal data for the following purposes:
- To provide our consultancy services and prepare benefit applications
- To communicate with you regarding your enquiries and ongoing cases
- To comply with legal obligations and regulatory requirements
- To improve our services based on feedback and usage patterns
- To maintain records as required by professional standards
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: to perform services you have requested
- Consent: where you have explicitly agreed to processing
- Legitimate interests: to operate and improve our business
- Legal obligation: to comply with applicable laws and regulations
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. For completed cases, we typically retain records for seven years in accordance with professional guidelines. You may request deletion of your data at any time, subject to our legal and regulatory obligations.
Data Sharing
We do not sell or rent your personal information to third parties. We may share data with:
- Government agencies as required for benefit applications you have instructed us to submit
- Professional advisors bound by confidentiality obligations
- Service providers who assist our operations under data processing agreements
- Law enforcement or regulatory bodies when legally required
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data in certain circumstances
- Object to processing based on legitimate interests
- Request restriction of processing
- Receive your data in a portable format
- Withdraw consent where processing is based on consent
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.
Contact Us
For questions about this privacy policy or to exercise your data rights, contact us at:
Email: [email protected]
Address: 47 Chancery Lane, London WC2A 1PL
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website or direct notification where appropriate.